9 Ways Technology can help Improve Business Customer service relationship

customer srevice ITAs new technologies come to market to make it easier for businesses to provide customer service, they may also be increasing the number of channels through which you interact with customers.

Websites:  Providing areas on your website where customers can answer their own questions or seek answers from others.

E-mail: Using e-mail as a way to improve customer service and more quickly respond to certain needs or help requests.

Communications: Unifying communications so that you know that the customer who left a voice mail also sent an e-mail with the same request a few days ago.

Software: Better managing customer relationships with more sophisticated data-gathering tools, such as customer relationship management software.

Data management and analytics: Using data collected from customer to analyze their preferences.

Insight-driven marketing: Gaining insights into your business from customer data so that one can do more effectively target marketing. 

Marketing automation: Streamlining and automating business processes to improve efficiency and keep costs low.

Self-service optimization: Finding ways for customers to interact with your business when they want.

Workforce effectiveness: Encouraging your staff to embrace new ways improving customer treatment by providing tools and training to deliver better service.

 

 

 

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About Joy Chukwu

Joy is passionate about Technology and believes in “You can do it” approach to life. She is the CEO of Netstark Solutions and the Founder of Smarthire.ng. Her main goals are to impact knowledge, encourage young girls to get involve in STEM (Science, Technology, Engineering and Mathematics) and also make a difference. She loves people and hope to guide you through the digital world.

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